Communication ability is a person's soft power. For the same thing, under the same background, different people communicate with each other, and the effect is often different. The simplest communication is between individuals without collaborative relationships and environmental constraints. Everyone speaks beautiful words during the communication process.
For example, when a few people meet to go to a party, everyone calls them brothers and sisters and talks freely.
When the communicating individuals have environmental constraints and collaborative relationships, the communication will become complicated. It is generally believed that the more complex the relationship, the more difficult the communication is.
Difficult communication includes breaking deadlock, conflict management, communication influence management, etc. We will focus on conflict management that everyone often encounters.
what is conflict
Conflict is defined as "communicating two parties' different views on a matter and different ways of handling it. When the outcome of the matter is not in line with one party's expectations, one party begins to blame the other".
For example, after the product is launched, if there is an emergency bug, the product manager may accuse the test, "What's the matter? Why didn't the bug be found during the test?"
Of course, the testers will also be very aggrieved, and may respond, "It's because you have compressed the construction period so short that there is no problem."
If there are frequent conflicts in an organization and no good measures are taken to resolve them, in the long run, the tacit understanding of the people in the organization will decrease, not to mention the vitality of the team.
I just gave a small example. The trouble caused by conflict at work is sometimes more serious.
People often tell me that they are Latest Mailing Database unhappy at work. As a result, many of them are unhappy not because of work pressure and treatment, but because of communication problems and tension between colleagues.
Colleagues who are usually good friends, once a conflict occurs, if the two sides of the conflict do not handle the language well, there will often be estrangements, which will then cause psychological grievances and ultimately affect their relationship. Therefore, in work and life, The real test of communication skills is conflict management.
So how to deal with conflicts? It is mainly divided into three parts: mentality construction, emotional account, and conflict expression.
Maybe everyone will meet. Some people are naturally familiar with strangers, and they can quickly become acquainted with them. I am envious of this naturally likable personality.
So why build a mindset?
In my own example, I used to be afraid to give other people a different opinion. When someone's actions offended me or did something bad, I was afraid to give him advice, thinking: "Why is this person like this? What? It's too unreliable, isn't it?"
But in fact, this does not solve the way of doing things with each other, and similar things will happen in the future.
For this reason, only formal conflicts and resolving conflicts are the source of resolving similar things. I wonder if everyone has the same mentality as me?
In order to deal with conflict, I deliberately learned the skills of speaking, but when encountering conflict, dependence did not change the situation.
Later we finally understood, because in times of conflict, all our complaints and accusations come from our views of others. If we think the other party is intentional, then we immediately have emotions, and if we think that the other party is well-intentioned , you will understand each other yourself.
This explains why some people have likable characters, because in their eyes, all people are inherently kind, so when they are in conflict, they also show kindness first, and then seek to solve the problem. Efficiency will be higher.